Business & Accounting

Timings: 9am-4pm (end time may vary)
Course fee: £65

This one-day course explores the effective use of phone confidence and techniques, while examining how we use displacement activities to avoid making or taking calls. It equips participants with the insights and tools needed to overcome call-related apprehension, transforming calling into a purposeful and rewarding activity. The course emphasises the importance of urgency, structure, clear objectives, and planning for alternative outcomes.

It is ideal for anyone involved in making or receiving telephone calls as part of their role.

Colchester Institute offers a range of Microsoft Office 365 Excel Training Courses for groups of staff and individuals who require training.