The primary objective of this training will be to foster an environment of enhanced customer engagement for anyone involved in sales and customer service. This course is designed to increase your customer engagement, sales and profit margins.

Detailed Description

The main aim of this course is to equip delegates with advanced skills and insights in Customer Service, Employer Engagement and Sales Techniques.

This programme aligns with the Level 4 standards, including advanced elements drawn from Levels 4, 5 and 6, to provide your staff with the tools and strategies necessary to deliver an exceptional customer experience.

Whilst sessions are formulated to cover the content in a structured fashion, a flexible approach adapts each session to take into account the individual needs of the delegates and the business.